Aloha! Thank you for shopping online with the Polynesian Cultural Center. We hope all went smoothly with your purchase and that your product arrived safely and in one piece.

We know that problems can occasionally arise. If you do not receive what you wanted or it arrives damaged we are ready to help!

RETURNS AND EXCHANGES

1. Please contact us at shops@polynesia.com or by phone at 1.844.299.3024 for a return shipping label by email.

2. We will charge you the additional shipping unless the original error was ours.

3. Shipping charges will vary depending on the product being returned. We will contact you for your approval of those charges before we charge your card. 

DAMAGES

1. Please contact us at shops@polynesia.com or by phone at 1.844.299.3024

2. Include pictures of the original shipping box or envelope and the damaged product.

3. We will send you a shipping label to return the damaged item and contact you to determine whether you want a replacement or refund.

4. Your replacement or refund will be on its way as quickly as possible during our normal operating hours. Weekends and holidays will increase the time it takes to serve you. 

REFUNDS

1. If we are out of stock of an item, we will notify you and offer a substitution or we will process a refund for that item. You will be notified by email.

2. Refunds for confirmed damages will be processed within 48 hours during our normal operating hours. Weekends and holidays will increase the time it takes to serve you.

3. All refunds will be credited to the card you used to purchase the item being refunded.  

Hawaiian Heritage Fine Jewelry

All returns on Hawaiian Heritage Fine Jewelry are subject to a 25% restocking fee. Your refund will be your purchase price less the 25%, any shipping and applicable tax.

Please contact us at 1.844.299.3024 or shops@polynesia.com. We appreciate your business!